Frequently asked questions

FAQ

How do l order a video message?

1. Add your favorite song or let us choose a song. Our friends from Africa will dance to this great song
2. Come up with 2-4 sentences that our friends will say. These sentences are written on the chalkboard.
3. Let us know exactly what you want to hear for our friends to pronounce.
4. Add a photo of the person you want to surprise.
5, When the video is made, it will be delivered by email within 1 to 3 days , Please also keep an eye on your spaminbox.

How can l add a song?

When ordering a video message, you can always add a song of your choice. No inspiration or can't you find asuitable song? That is not a problem, because then we will choose a song for you that is completely tailored to yourmessage.

Example of how to pass a song to us: playing time: (0:30-0:35)

How long does a video last?

A video lasts about 30 to 60 seconds . The perfect length to share your video message with your friends on your social media :)

When will I receive my Order?

We need 2-3 Business Days to deliver the order, if the order volume is high please be patient it may get delayed for a few days. We can only do a specific number of orders per day. So please wait a few days before you message us.

Thank you!

What if I Paid for Priority Order?

In that case we will prioritise your order and do that before the other ones, in that case it should be done before 2 days. Please bear with us since we do all videos one by one.

Please note, that on the day you ordered does not count as day one!

Do we share recordings on social media?

Only with your permission! Write us a message with your order number and give us permission to share your recording.

What languages do they speak?

The men in the video speak 4 languages, namely: English,German, Dutch and China.

Can I let them say everything?

We expressly ask you to keep it idy. lf we notice something in your application that is inappropriate, we will address you to change it.

I can't find my video!

Kindly check your mails and spam folder, if you still can not find it, kindly contact us. We will help you out.

Are the people getting exploited?

Of course not, we are in direct contact with the teams and talk daily. This means the payment goes directly to them and there is no other party earning money from it.

Am I entitled to a refund?

Am I entitled to a refund?

Unforfunately there is no refund. Each shot is made to special order according to your wishes. In case of exceptional circumstances, please contact us by mail: email: support@dancingfromafrica.com

How can I get in touch?

Our customer service is available from Monday to Friday from 10:00 am to 6:00 pm. You can reach us by email : support@dancingfromafrica.com